Terms & Conditions
Introduction
WanderTrips Experiences Private Limited is a company incorporated under the Companies Act, 2013. We're excited to help you explore the world through our curated group tours, custom holidays, backpacking and biking trips across India and International destinations. These Terms of Use and Booking Conditions explain how our services work, what you can expect from us and what we ask of you in return.
By booking a trip or using our platform, you agree to these terms:
- PART A: General Platform Use & Terms of Service
- PART B: Travel Service Terms & Conditions
- PART C: Legal Relationship & User Agreement
They cover important details like payments, cancellations, responsibilities and how we handle things like changes or unforeseen events. These Terms constitute a binding legal agreement between you and WanderTrips Experiences Private Limited governed by the laws of India.
WanderTrips acts as your travel organizer working with trusted third-party providers like airlines, hotels and local transport. While we coordinate everything for you, the actual services are delivered by independent partners which means there are certain things beyond our control.
We encourage you to read through this document before you use our platform or confirm your trip. It's designed to be clear and helpful so you know exactly what to expect and can travel with confidence.
PART A: GENERAL PLATFORM USE & TERMS OF SERVICE
This section governs your use of WanderTrips's website, booking channels, WhatsApp support and related digital services. It outlines the basic rules for accessing our platform, what conduct is expected from users and the terms under which your access may be limited or terminated.
1Client Responsibility
By accessing or using WanderTrips's website, WhatsApp support line or by confirming a booking with us through any channel you acknowledge and agree to be bound by these terms. These Terms apply to all users regardless of how they interact with our services whether digitally, in person or through an authorized agent.
If you do not agree with any part of this Agreement, we request that you refrain from proceeding with a booking or engaging with our services.
Important: Clients are advised to check the description of the services and products carefully before making a booking. The services are provided on an "as is" and "as available" basis.
2Definitions
For the purposes of these Terms, the following terms shall have the meanings assigned below:
"Company / we / our / us"
refers to WanderTrips Experiences Private Limited, a travel organizer and booking facilitator
"Independent Contractor"
refers to third-party service providers such as airlines, hotels, transport companies
"Long-Haul Destinations"
Europe, UK, US, Canada, Japan, South Korea, Australia, etc.
"Short-Haul Destinations"
India, Bhutan, Nepal, Thailand, Singapore, Dubai, etc.
3Eligibility to Use
By accessing or using WanderTrips's platform or services, you confirm that:
- You are at least 18 years of age and have the legal capacity to enter into binding contracts, or
- You are acting as a parent/legal guardian for a minor with proper authorization
PART B: TRAVEL SERVICE TERMS & CONDITIONS
This section outlines the commercial terms governing your travel bookings with WanderTrips. It includes details on our services, booking procedures, payments, cancellations and limitations of responsibility as a service provider.
9Payment Policy
Short-Haul Packages
Long-Haul Packages
Payment Methods Accepted:
10Cancellation Policy & Credit Note Terms
Important Notice:
No cash refunds shall be issued under any circumstances. Where applicable, WanderTrips shall only issue a credit note for the recoverable portion of the booking.
Short-Haul Cancellation
Long-Haul Cancellation
Credit Note Terms:
- • Credit notes are valid for 12 months from issue date
- • Credit notes are non-transferable and tied to the original booker
- • Credit notes can only be used for future WanderTrips bookings
- • Partial credit note usage is permitted